Refund and Returns Policy

At presetok.com, customer satisfaction is our top priority. However, because our products are digital, we do not offer refunds or returns after the files have been downloaded. We appreciate your understanding regarding this policy.

Refunds and Special Circumstances

While our digital products are generally non-refundable, we acknowledge that certain circumstances may require exceptions. If you receive an incorrect item, a duplicate order, or if the product doesn’t meet your expectations, please reach out to us at [email protected]. We will assess the situation and may issue a refund at our discretion.

Issues and Damage

If you experience any problems with your download or receive the wrong preset, contact us right away so we can resolve the issue quickly. We aim to ensure you get the correct product and have a seamless experience with presetok.com.

Exchanges

Given the digital nature of our products, exchanges are not possible. However, if there’s a problem with your purchase, please let us know and we’ll do everything we can to assist you.

14-Day Cooling-Off Period (European Union)

For purchases made within the European Union, you have the right to cancel or return your order within 14 days, no questions asked, provided the files haven’t been downloaded. Once the files are downloaded, the product is deemed used and non-refundable.

Contact Us

For any inquiries or support, feel free to email us at [email protected]. We’re here to assist you and will respond as soon as possible.